Maswali
Questions people ask us
If your question is not here, email stokitrack@gmail.com and a person will answer. Tutakujibu haraka.
Do I need internet all the time?
For now, yes. StokiTrack needs a connection to record a sale, so a shop with a signal that comes and goes will feel it. Selling with no network at all, with the sales saved on the phone and synced when the signal returns, is the next thing we are finishing. We would rather tell you that than promise it and have it lose you a sale.
Naweza lipa na M-Pesa? (Can I pay with M-Pesa?)
Yes, and M-Pesa is the only way to pay. No card, no bank visit. If you are on Anza, you never pay anything at all. On any other plan, pay it into our till (or take the STK prompt on your phone once automatic checkout is on) and your new plan is active as soon as it is confirmed.
Je, kuna siku za bure? (Is there a free trial?)
No trial needed. Anza is free forever, so you can run a real shop on it for as long as you like before you ever think about paying anything. When you outgrow it and move to a paid plan, there is still no trial, but your first payment is doubled: pay for one month and we add 30 days free, so a first payment of KES 200 buys you 60 days. That is long enough to get your whole stock in, run real sales, and see what the reports tell you before you pay again.
Is it hard to learn? My clerk is not good with computers.
The selling screen is built for a phone: you tap the product, tap again for two, and press one green button to finish. Most clerks are comfortable within a day. Buttons are large, the words are simple, and there is Swahili where it helps.
What is Stoki?
Stoki is the assistant built into StokiTrack. Ask it things like 'what should I restock this week?' or 'which product makes me the most profit?' and it answers from your own sales and stock, never from a guess. It will also tell you which goods are just sitting there tying up your money.
Can I see what my employees are doing?
Yes. Staff clock in and out in the app, so you can see who was on shift and for how long, and every sale and stock change records who did it. If stock goes missing you can see exactly when the numbers changed.
Je, mnaweza kufanya kazi na eTIMS ya KRA? (Does it work with KRA eTIMS?)
eTIMS e-invoicing is on the roadmap and the system is already built to carry your KRA PIN and invoice details. Since January 2026 KRA's validation engine disallows expenses without compliant invoices, so if you are VAT-registered, talk to us about timing before you sign up.
What happens to my data if I stop paying?
Your records stay yours. If a subscription lapses, your data is kept and you can export it or start again by paying. We never sell your business information to anyone.
Can I use it for more than one shop?
Yes. Jumla includes three branches, and you can add more to either Jumla or Biashara for KES 800 a month each. Every branch keeps its own stock levels while you see the whole business together.